Making the grievance process work
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Making the grievance process work

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Published by The Association in Arlington, Va .
Written in English


  • Grievance procedures.,
  • Personnel management.,
  • School management and organization.,
  • Teacher-principal relationships.

Book details:

About the Edition

Presents a step-by-step approach to developing or revising grievance procedures in schools.

Edition Notes

StatementAmerican Association of School Administrators.
ContributionsAmerican Association of School Administrators.
The Physical Object
Pagination1 videocassette (20 min.)
Number of Pages20
ID Numbers
Open LibraryOL18385016M

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Follow the contractual time limits at each step of the grievance procedure. 2. Never present the grievance without the grievant being there. 3. Keep copies of the grievance at each step and each written response. Also, keep notes of management’s statements in grievance meetings. 4. You have a protected right to vigorously represent members. 5.   You must meet deadlines to file a grievance. These vary by business or organization but should be outlined in the policies and procedures that you secured when you initiated the grievance process. If you must mail a grievance form, check to see if the deadline applies to the date the grievance form is received or the date when it is mailed. If the complaint is of a serious or sensitive nature, or is about a member of prison staff, then the prisoner can submit a complaint using the ‘confidential’ access procedure. They should ask wing staff for a confidential access form and envelope. This allows the complaint to only be read by the person to whom it . The timing of lodging a grievance is crucial. Whether you are in the midst of a redundancy process, facing poor performance allegations or suspect you are about to be dismissed on other grounds, the grievance process allows you to formally set out your complaints before your employer takes further action. This can often stop such further action.

  A grievance procedure provides a hierarchical structure for presenting and settling workplace disputes. The procedure typically defines the type of grievance it covers, the stages through which the parties proceed in attempting to resolve matters, individuals responsible at each stage, the documentation required, and the time limits by which. Complaints regarding an academic grievance, including the marking process or thesis examination process will be delayed by the investigating officer until the marking process has been completed, in line with the Student Complaints and Grievances Procedure (pdf, mb) Step 1: Making a complaint. The first steps of the grievance procedure are probably the most important. This is where most of the investigative work is done by the union steward, the union first states and frames its case, and where the employer states their case. The first two steps of the grievance procedure are where most grievances get settled. Often times “problems” get settled by just having the. Your employer should also have a formal procedure for raising a grievance. You should try to follow this, where possible. You should be able to find details of your employer's grievance procedure in your Company Handbook, HR or Personnel manual, on your HR intranet site or .

Only the third and final step produces a written decision. Instead of elevating grievances up to the first level of management, the idea was to push problem-solving down to the lowest decision-making level. It is not uncommon for bargaining unit personnel to be the only ones involved in the first two levels of the grievance procedure.   Choosing the proper way of filing a grievance at the workplace is important. There are standard procedures depending on the company you are working for. It can also depend on the purpose of your grievance and whether you belong to a union or not. Your employer should have a good grievance policy.   The grievance process would be evaluated against the five green tape criteria for effective rules – the purpose and logic of the grievance process, the quality and clarity of written requirements, the level of control, the consistency of grievance process application, and the extent to which grievance processes were understood. A grievance procedure or process is normally created within the collective bargaining agreement. The grievance procedure Outlined in the contract, the process by which contract violations are handled. outlines the process by which grievances over contract violations will be handled. As you have probably already identified, the grievance procedure is a formalized conflict, as we discussed in.